Case Studies and Success Stories

Since we started actively using Wisera, the service requests opened by our help desk team internally have significantly reduced our operational interruptions. We can manage our entitlement revenues better and perform internal audits more effectively. We now hold regular meetings every Friday with Seda and her team to clearly analyze in which buildings crises have occurred. This allows us to take quick action and make our processes more efficient.

Thanks to Wisera, we can now resolve many issues internally that we previously could not properly express via the help desk. Knowing that we will not affect the interruption process, we can share information within the team more efficiently. Wisera also gives our managers the opportunity to monitor their own performance and their teams in detail. As a result, a more transparent and disciplined structure has been established in team management.

Wisera enables us to analyze data in a more organized and meaningful way. By seeing processes in a numerical and analytical structure, we have strengthened our decision-making mechanisms. We can now make management decisions in a more reliable and data-driven way.

One of Wisera’s biggest advantages is that it makes task tracking much easier visually. Being able to monitor processes clearly helps the team manage the workflow more efficiently. Thanks to its user-friendly interface, we can easily navigate within the system and organize all workflows from a single screen.

From system maintenance requests to planning the team’s duties, we can now track all workflows digitally. It has increased communication between teams and eliminated time loss. Operational process tracking has become easier and efficiency has increased. Task management and job tracking are now more structured. Its user-friendly interface and fast support team have made our workflows easier. With its innovative structure that keeps up with change, Wisera can meet our current needs. We would like to thank the professional and solution-oriented Wisera Technology team for their efforts in this process.

As CCN TEKNİK, we actively use Wisera at the core operational level in all our locations, especially at Ankara City Hospital. It has enabled faster operational tracking and strengthened cooperation between services. As the use of the Work Order module increased, the number of SLA Windesk failures decreased, contributing positively to error scores and interruption rates. It accelerated approvals and workflows in accommodation processes. Registering warehouse materials in the system has contributed both to manpower and to digital processes. Thanks to the consumption module, materials can be consumed transparently in the right place based on needs analysis. With the check-in module, daily checklists can be kept and reported digitally. GPS has increased efficiency in operational supervision and control processes.

The digital transformation we achieved with Wisera has brought significant improvements to our business processes. Our workflows have become faster and more efficient, while task tracking has become much easier and more transparent. Coordination and information flow between teams have strengthened. Thanks to Wisera’s solutions, our operational efficiency has increased and our employees’ daily workload has been significantly reduced. We thank the entire Wisera team for their efforts.

Wisera’s solutions have increased our operational efficiency and significantly reduced our employees’ daily workload. Being able to submit contract and addendum preparation requests with all necessary information, easily enter details into the system when we need input from other departments, and add our managers as observers brings great convenience. Depending on urgency, requests can be marked as critical or high priority, and the requester can share the information or forward it to the right person, enabling quick access to information. These are just a few of the many benefits Wisera provides.

Our main problem as a unit was that the work we were doing was not visible. Thanks to Wisera, we transferred the tasks we follow to a digital environment, making our workload much more visible. This process has greatly increased our efficiency and transparency. We would like to thank everyone involved in the installation and implementation of Wisera.

With Wisera, we have made not only our equipment but also our operational processes visible end-to-end. We can now monitor both requests and the status of field teams in real time, which gives us a significant advantage in terms of time and control.

Thanks to analyses of extra consumables and food & beverage costs, we achieved savings in later sets. Before shooting started, we spotted bottlenecks in the workflow and prevented problems in advance. We also discovered points in post-production that save us valuable time.

For us, this journey was not just about setting up a new system; it was about redesigning the working culture at Vosmer together. In long meetings, we put not only our processes but also our habits on the table. We went out to the field; while 50,943 items were counted and barcoded, we digitized our corporate memory. Now with Wisera, we make not only requests but also the flow of work, effort, and time visible. Most importantly, we are no longer just people doing the work; we have become real users who are part of the process, contribute to it, and improve it.

At Vosmer, Wisera is now more than just a platform; it is the new operations hub that brings together request management, asset and maintenance management, work order management, inventory and assignment tracking, mobile audits and check-in processes across all locations on a single system. Processes that used to run via email, phone or verbal follow-up are now transparent, reportable and measurable with Wisera.

We transferred the real flow of work in the warehouse, service and showroom into Wisera. Now the process creates value not only while it is running, but also while it is being monitored. We clearly defined who is responsible for which task and implemented authorizations very easily. This allowed us to stop asking “who has this task?” and instead ask “what stage is this task at?”.